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Remote Support Download
Our technicians use our remote support application to securely connect to your Windows computer and resolve POS or software issues without an on-site visit — saving you time and getting you back up and running fast.
Call us first at (401) 214-2440 — our technician will guide you through the process.
Start a Live Support Session
No installation required. Open the file and share your session ID with the technician.
Make sure you have called our team at (401) 214-2440 before starting.
Always verify you are on aajelectronics.com before downloading.
How It Works
Four simple steps to get your issue resolved remotely.
Call our support team
Contact us first so our technician is ready to connect to your system.
Download & open the app
Click the download button below and open our remote support application — no installation required.
Share your session ID
The application will display a 9-digit ID. Read it to your technician over the phone.
Accept the connection
A prompt will appear asking you to accept. Click Accept and the technician will be connected.
Your Security & Privacy
We take remote access seriously. Our remote support application uses industry-standard encryption. Here is what protects you during every session:
You can see everything
Your screen is always visible to you. You watch every action the technician takes in real time.
You stay in control
You can end the session at any time by closing the application or clicking Disconnect.
Encrypted connection
All sessions use TLS 1.2 encryption — the same standard used by banks and financial institutions.
Only when you approve
The technician cannot connect without you first accepting the request on your screen.
Need to speak with a technician first?
Call us before starting the session — we will guide you every step of the way.
One System. Total Control.
Have a question about remote support or need help with your POS system? Our U.S.-based team is ready to assist.